Thank you for stopping by our FAQ section. We filled it with a lot of information but if you cannot find the answer to your questions here or you just want to have a quick chat with us, please send us an email.
How are you shipping this product?
We ship our frozen sausages in ClimaCell packaging, which is an eco-friendly cooler made from renewable, plant-based materials. The packaging is fully curbside recyclable and helps to maintain optimal temperatures during shipping. Each cooler comes with internal ice packs to ensure that your products arrive in the best condition. For more information, please refer to our shipping policy.
Where do you deliver to?
We deliver to the contiguous United States. We do not ship to P.O. boxes.
How long can my box sit outside?
Since the box has frozen products, we recommend bringing it inside and into a refrigerator immediately upon arrival.
How long will it take to receive my shipment?
Every order we receive is custom-made to your specific requests. In order to allow enough time to pack your sausages or blends with care, orders are produced and shipped the week after they are received.
Every week orders are processed on Friday morning and scheduled for production the following week. All orders are shipped Wednesday and Friday. When your order has been fulfilled and scheduled to ship, you will receive an email or SMS notification. Please allow up to two days for delivery. Orders placed after 11:59PM Thursday will not be processed until Friday of the following week.
How do I store this product in the refrigerator?
Upon receipt, please keep fresh beef in the package it was delivered in and store in the coldest part of your fridge until you are ready to use. The ideal temperature to store fresh product is 32°F. Please refer to the Best By date printed on the package for shelf life. Once package is open, wrap remaining product in plastic film or sealable storage bag and store in a refrigerator at the recommended temperature. Use within two days of opening.
How do I freeze the product for future use?
If you plan to keep the product frozen, please do so immediately upon arrival and in the packaging that it arrived in. The ideal temperature to store frozen product is at 0°F. Properly stored in original packaging, will maintain best quality for about 6 months to a year from the manufacture date. To safely thaw the product, place in refrigerator for 24 hours. Do not thaw with a heat method such as hot water or microwave as that will make the product unsafe to eat.
Can I cancel my order?
If you wish to cancel an order you already placed, please contact our customer service team to see if your order is still within the cancellation window. We will be happy to help you through the process.
Do you offer a pickup location?
Yes! And we are more than happy to meet you in person.