We sell and ship perishable products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.
If you are not satisfied with products purchased from WeARGourmet, please contact us within seven (7) days of receipt. We are happy to review your issues with your order and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next order, or a partial or full refund. Since we are not able to physically access the product, we may ask that you provide photos of the product and product label.
Due to the perishable nature of our products, we cannot guarantee the condition of the delivery and will not provide you with a replacement, refund, or credit if you provide us with an incorrect delivery address, if you change the delivery address while the order is in transit, or if you do not retrieve your order on its delivery date.
When placing your order, please enter your shipping address carefully to ensure accuracy and review your receipt and account for any errors. If you enter the shipping address incorrectly when the order is placed, please email email@example.com immediately for correction.
If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve the products on the delivery date and thawing/damage occurs, you will not be refunded. If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.
Delays or damage can occur once the package is in transit via the courier (UPS) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email us at firstname.lastname@example.org within seven (7) days of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.
If you have been approved to receive a refund and have not yet received it, contact your credit company and your bank as it may take some time before your refund is officially posted. If you still have not received your refund after you have done so, please contact us at email@example.com.